New Legacy UO Newsletter #12

3月-Spring Fever- 確かに可愛いけど、噛まれないように気をつけてね！

4月-Wrath of the Frey-闇の中で何が蠢いているのか、私たちは知らなかった…。

長期プレイヤー報奨

Parallaxに会う

みなさん、こんにちは。

ウルティマオンライン開発チームの新メンバー、パララックスと申します。最近、コンテンツデザイナーとして採用され、UOチームと一緒に仕事ができることに大変興奮しています。

私がUOを始めたのは2007年のことで、友人の勧めがきっかけでした。自分のキャラクターを作ってから、友人に「次は何をするの？」と聞いたのを今でも覚えています。と聞いたところ、「何でもいいよ」と言われたことが、ウルティマ オンラインの世界がいかに没入感があり、カスタマイズしやすいかを実感した瞬間で、今でも心に残っています。

皆さんと同じように、私も何年も前から何度もプレイし、新しいゲームにも挑戦しましたが、いつも「ウルティマ オンライン」の素晴らしい世界に戻ってくることができました。UOがプレイヤーに提供するものすべてが好きですが、ロールプレイやセオリー通りのクラフト、そして何年も前からリリースされている新しいイベントに参加することに魅力を感じることがよくあります。

長年のプレイヤーとして、ゲームの成長と変化を見守るのは私の喜びであり、私の経験と視点を開発チームに提供できることに興奮しています。ウルティマ オンラインがこれからもずっと素晴らしい世界であり続けるために、皆さんと一緒に働けることを楽しみにしています。

Meet & Greetsから

腐りの入った家（崩れ落ちた家）のバレル（樽）にゲートを使っての迷惑行為に対処することは可能ですか？

私たちはこの問題を認識しており、解決策のリリースに取り組んでいます。

他の種類のクリエイチャーのペットコスチュームを追加する予定はありますか？

ウルティマオンラインの配信にリソースを集中しているため、すぐに新しいペットコスチュームを提供する予定はございません。しかし、皆様からコスチュームに関するご意見をお聞かせいただければ幸いです。

バトルチキンを鶏舎から出すと自動的に預けられてしまうのはなぜ？

鶏舎から取り外されたバトルチキンが、不正によって上昇したステータスを持つ場合、そのステータスを解決するために自動でステータスが設定されます。

砦デザインコンテストはありますか？

はい-今年後半に砦デザインコンテストを開催予定です

顧客サービス

＊省略

March – Spring Fever – they sure are cute but watch out for the bite!

April – Wrath of the Frey – little did we know what was stirring in the darkness…

Vet Rewards

Meet Parallax

Hi Everyone, my name is Parallax and I’m the newest member of the Ultima Online Dev team. I was recently brought on as a Content Designer and I am extremely excited to be working with the UO team.

I first got started in UO back in 2007 by a friend’s recommendation. I still remember creating my character and then asking my friend, “What now?”. Their response of “anything you want” will always be etched in my mind as the moment I started to realize just how immersive and customizable the world of Ultima Online is.

Like a lot of you, I have played off and on throughout the years, trying new games, but always finding myself coming back to the amazing world that is Ultima Online. I love all of what UO has to offer a player, but I often find myself gravitating towards roleplaying, theory crafting, and participating in all the new events that have been released over the years.

As a longtime player it’s been my pleasure to watch the game grow and change and I am excited to bring my experience and perspective to the development team. I look forward to working with everyone to help keep Ultima Online the amazing world it is for years to come!

From the Meet & Greets

Can you address griefing at IDOCs using player gates at the barrels? 

We are aware of this issue and are working to release a solution.

Can we get some additional pet costumes for other types of creatures?

We have no immediate plans for new pet costumes while resources are focused on delivering Ultima Online: New Legacy but we are always happen to hear your suggestions for future costumes!

Why are battle chickens being auto-stabled when removed from chicken coops?

Any battle chicken removed from a coup that has elevated stats as the result of an exploit will be auto-stabled to resolve their stats.

Will there be a keep design contest?

Yes – we will be announcing a keep design contest later this year.

Customer Service

ACCOUNT RECOVERY VERIFICATION

For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.

If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).

Accounts that have been closed within the last year require the secret word and 2 pieces of information.

Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.

Information used for verification are as follows:

• Account name
• Email
• First and last name
• Date of birth
• Phone number
• Key codes
• Payment information (CC)
• Date account was open/closed
• State/country

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonline.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* – select Orders
3)  Select issue*
4)  Click on “Select contact option“
5)  Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.