最近のできごと
プロデューサーノート
皆さん、こんにちは
夏至のBBQに参加してくださった皆さんに、まずお礼を申し上げたいと思います。今回は1日を4時間に分けて開催することで、より多くの皆様にご参加いただき、ゲームに参加していただけるようにと考えました。今後、さらに調整が必要かどうかを見極めるために、これまでのイベントを見直すつもりです。私たちと同じように楽しんでいただけたことを心から願っています。
チームと私は、過去 26 年間にわたって新しい冒険をプレイし創造する喜びを共有できることに興奮しています。UO がこれほど長い間、時の試練に耐えてきたことが信じられますか? 私たちは今年のコレクション用のギフトを慎重に選びました。今後数か月以内に予定されている季節のイベントを楽しみにしています。
多くの復帰プレイヤーが閉鎖したアカウントを再開しようと努力していることを私たちは理解しています。見過ごすことのできない行為もありますので、あらかじめご了承ください。
また、退会したUOプレイヤーが現役プレイヤーにアカウントを譲渡している状況にも対処したいと思います。アカウントの元の所有者がアカウント情報を私たちに連絡しない場合、私たちは所有権を他の人に移すことができません。そのため、友人からアカウントを譲り受けたり、購入したりした場合は、まず私たちに連絡を取り、シークレットワードを変更してください。そうすることで、アカウントはあなたの手元で安全に保管されます。さらに、特定の個人から譲渡されたことを明記したメモをアカウントに追加するよう、弊社にご依頼ください。これにより、後々の混乱を防ぐことができます。
ゲームマスターの皆さんから、GMとチャットでやりとりする際の正しい方法について注意喚起がありました。クラシッククライアントを使用している場合は左の角括弧 [ を、拡張クライアントを使用している場合は /gm を使用してください。このように明確にすることで、今後の混乱を減らすことができるはずです。
そしてここで、いくつかのエキサイティングなニュースをお届けします！『ウルティマ オンライン: ニュー レガシー』のテストに興味がある方向けに、抽選石をご紹介します。サインアップ ストーンは、テスト センター 1 のブリタニア コモンズ エリアに配置されます。参加するには、テスターは NDA に署名し、クリーンなアカウント履歴を持っている必要があります。
最後に、7 月のカスタマー サポートのアクションを見てみましょう:
– 4 勧誘
– 47 マクロ化
– 34 マルチボクシング
– 4 迷惑行為
– 1 ネーミング違反
ブリタニアで会いましょう。
Bonnie “Mesanna” Armstrong
Producer
今後のイベント
秋と冬はもうすぐそこまで来ています – それが何を意味するか知っていますか? すべてのブリタニア人なら誰もが楽しめる、季節のイベントが目白押しです!
September:26th Anniversary Gifts
9月 26周年記念品配布
October:Treasures of the Feudal lands
10月 トレジャーイベント
November:Huntmaster’s Challenger
11月 ハントマスターチャレンジ アイテム追加
December: Winter Wonders
12月 冬の驚異 匠フェスタ、クランプス、エティン？？
Ultima Online: New Legacy
『ウルティマ オンライン: ニュー レガシー』 の発表以来、私たちは往年のブリタニア人がウルティマ オンラインの古典的な RPG の魔法を再燃させる世界に戻ることをどれほど熱望しているかを示すレベルの興奮に遭遇しました。作業には時間がかかりましたが、待つ価値があると感じています。すぐにアクションを開始できるように新しく設計されたシステムを備えた古典的な RPG 設定で豊かなストーリーを体験することができます。あなたの遺産は何になるでしょうか？あなたは比類のない職人技で世界に知られる鍛冶屋になるのか? あなたは勇気と勇敢さで知られる戦士になるのか？選択はあなた次第です！テストの次の段階は間もなく開始されます。参加に興味がある場合は、TC1 ブリテン コモンズにアクセスしてラッフル ストーンに参加してください
Meet & Greets
次回の TC1 M&G は8 月 21 日午後 7 時（東部時間）にブラックソーン城で 開催されます。
顧客サービス
＊省略
・・・・・・・・・・・・・
Happening on Live
Producer Notes
Greetings Everyone,
I’d like to begin by expressing my gratitude to everyone who joined us at the Summer Solstice BBQ. We designed the event to span 4 hours over a split day, hoping this change would make it easier for more of you to participate and engage in our games. As we move forward, we’ll review our previous events to assess if further adjustments are needed. Thank you for being a part of it, and we sincerely hope you enjoyed the experience as much as we did.
The team and I are thrilled to share our joy in playing and creating new adventures for the past 26 years. Can you believe that UO has stood the test of time for this long? We’ve carefully chosen collectible gifts for this year, and we’re excited about the upcoming seasonal events scheduled for the next several months.
We understand that many returning players are striving to reactivate their closed accounts. Please be aware there are certain actions that we cannot overlook.
I also want to address a situation where UO players who have quit are giving their accounts to active players. If the original OWNER of the account does not reach out to us with their account information, we are unable to transfer ownership to someone else. On this note, I’d like to emphasize that if you receive an account from a friend or purchase one, your first step should be to contact us to change the secret word. This ensures that the account remains secure in your hands. Additionally, please ask us to add a note to the account specifying that it was transferred from a particular individual. This will prevent any confusion down the line.
Our Game Masters have brought to my attention the need to remind everyone about the proper way to interact with GMs through chat. If you’re using the Classic client, please use the left square bracket [ and for the Enhanced Client, use /gm. This clarification should help reduce confusion in the future.
And now, for some exciting news! We’re introducing a raffle stone for those interested in testing Ultima Online: New Legacy. The sign-up stone will be placed in the Britannia Commons area of Test Center 1. To participate, testers will need to sign an NDA and have a clean account history.
Lastly, let’s go over the Customer Support actions for the month of July:
– 4 cases of Solicitation
– 47 cases of Macroing
– 34 cases of Multiboxing
– 4 cases of Disruptive Behavior
– 1 case of Naming Violation
Looking forward to seeing you in Britannia,
Bonnie “Mesanna” Armstrong
Producer
Upcoming Events
Fall & Winter are just around the corner – you know what that means? Great seasonal events with a little something for all Britannians!
Ultima Online: New Legacy
Since announcing Ultima Online: New Legacy we have been met with a level of excitement that demonstrates how eager Britannians of yesteryear are to return to a world that rekindles the classic RPG magic of Ultima Online. The work has been long but we feel the wait will be worth it! You’ll get to experience rich stories in a classic RPG setting with freshly designed systems to get you into the action right away! What will be your legacy? Will you be a Blacksmith, known the realm throughout for unparalleled artisanship? Will you be a warrior, known for your courage and bravery? The choice is yours! Our next phase of testing will begin soon – if you are interested in participating visit TC1 Britain Commons to enter the raffle stone.
Meet & Greet
Our next TC1 M&G will be held on August 21st at 7pm ET in Castle Blackthorn
Customer Service
ACCOUNT RECOVERY VERIFICATION
For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.
If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).
Accounts that have been closed within the last year require the secret word and 2 pieces of information.
Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.
Information used for verification are as follows:
- Account name
- First and last name
- Date of birth
- Phone number
- Key codes
- Payment information (CC)
- Date account was open/closed
- State/country
ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
• How to create an account or log into my account?
http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
http://uo.com/account-management/
http://uo.com/faq/
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.
• To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonline.com for further investigation and a possible one-time reprieve.
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS
Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.
If you are having issues with your EA Origin purchase, follow this link to resolve the issue.
CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* – select Orders
3) Select issue*
4) Click on “Select contact option“
5) Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.
THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
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