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プロデューサーノート
みなさん、こんにちは。
街中での誤解を招くような資料の配布について、緊急の問題に対処したいと思います。いかなるサードパーティークライアントも合法であると主張する書籍を、その使用方法とともに投下すると、ベテランアカウントは24時間、EJアカウントは永久追放となります。どのようなサードパーティークライアントも合法ではないことに注意することが重要です。
さらに、一般的なチャットにおいてポジティブな環境を維持することの重要性を強調したいと思います。ふざけた冗談は許容されますが、軽蔑したり、中傷したり、悪口を言ったりすることは許容されません。LGBTQ コミュニティに対するあらゆる形の虐待は、人種差別的発言と同様の厳しさで扱われます。敬意を持った交流を心がけ、否定的な発言は避けましょう。
話は変わりますが、ムーンゴートの目撃情報もあります。さらなる情報が収集されるまで、これらの生き物との接触を控えるようお勧めします。ムーンゴートを見つけたら首長に報告してください。首長は国王に知らせます。この奇妙な生き物はカブが大好きなので紫色のひづめを持っており、ユニークで興味深い現象となっています。以下は報告された目撃情報からのラフ原稿です。
次回の開発者ミートアンドグリートは、3 月19日午前8時 に TC1 で開催されます。それではまたお会いしましょう！
最後に、2 月のアカウント処分を確認してみましょう。
- 勧誘7件
- 不在マクロ35 件
- マルチボクシング46件
- 迷惑行為42件
- ゲームメカニズムの悪用 2 件
- ネーミング違反4件
ブリタニアでお会いしましょう
Bonnie “Mesanna” Armstrong
Producer
Publish 117
Publish 117 のPvP アップデート についてフィードバックを提供していただいた皆様に感謝いたします。これらのアップデートをまだチェックしていない場合は、TC1 にアクセスしてフィードバックを提供してください！
Vet Rewards、Black Market のアップデート、Shroud Sails イベントは QA を通過しており、今後数週間以内にこれらのアイテムが TC1 でテストできるようになる予定です。 UO.com で最新情報をチェックしてください！
Ultima Online: New Legacy
ウルティマ オンラインの開発は続いています：New Legacy体験のために、アルファチームによるテストを通して機能を進めています。 これまでのところ、非常に多くのフィードバックをいただいており、夏のベータテストに大きな関心を寄せていただいています。 ご興味のある方は、UO.comでベータテストに申し込むことをお勧めします！
ウルティマ オンライン: ウェブで
Ultima Onlineの修正版は、当社のすべてのソーシャル メディア プラットフォームでお楽しみいただけることをご存知ですか? CM Fennekoが皆さまをご招待します！
ウルティマ オンライン公式フォーラム– ウルティマオンラインの全ての公式情報や最新情報が掲載されています。
ウルティマオンラインの最新情報が掲載されています。
–https://forum.uo.com
Ultima Online公式 Twitter/X – ダウンタイムに関する最新情報をご覧いただけます。
また、ウルティマオンライン公式Twitter/Xでは、ダウンタイムなどの最新情報や、プレイヤーの皆様にとって重要な情報を発信しています。また楽しいイベント情報もあります-https://twitter.com/UOTownCryer
Ultima Online公式 Instagram
新コンテンツやディスカッションなど、UOが提供する様々な楽しみの写真をご覧いただけます！-
https://www.instagram.com/uotowncryer/
Ultima Online公式 Facebook – 公式フォーラム以外の 2 番目の主要な情報サイト。今後のイベントに関する情報、EM からのリポスト、新旧プレーヤーのための魅力的な投稿があります。 https://www.facebook.com/UltimaOnline/
Ultima Online公式 YouTube – FennekoのEMイベントのストリームをご覧いただけます。
ウルティマオンラインの今後のコンテンツを特集します。
https://www.youtube.com/@ultimaonlineofficial
Ultima Online Twitch – FennekoがEMイベントや他のウルティマイベントをストリーミングを配信する場所 https://www.twitch.tv/uofenneko
CM FennekoはTrammel（SiegeとMugenはFel）にあなたのギルドを募集するための家（掲示板）とルーン図書館（ルーンブック）を持っています！ ブリテインのEMホール（Blackthorns Castleへの橋の南西）の隣に行けば、掲示板やルーンブックにエントリーすることができます！何か質問があれば、Fennekoに連絡する手段もあります。
顧客サービス
＊省略
Happening on Live
Producer Notes
Greetings Everyone,
I want to address a pressing issue regarding the distribution of misleading materials in town. Dropping books that claiming any third party client is legal, along with instructions on how to use it, will result in a 24-hour ban for veteran accounts and a permanent ban for EJ accounts. It’s crucial to note that any third party client is not legal.
Additionally, I’d like to emphasize the importance of maintaining a positive environment in our general chat. While playful banter is acceptable, belittling, tearing down, or name-calling is not tolerated. Any form of mistreatment towards the LGBTQ community will be treated with the same severity as racist remarks. Let’s strive for respectful interactions and avoid negativity.
On a different note, there have been reported sightings of Moongoats. We advise against any contact with these creatures until we gather more information. If you spot a Moongoat, please report it to your Governor, who will then inform the King. These peculiar creatures have purple hooves due to their love for turnips, making them a unique and interesting phenomenon. Below is a rough draft from a reported sighting.
Our next Developers Meet and Greet will be on March 18th @ 7:00pm EST on TC1. See you there!
Finally, let’s review Customer Support actions for February:
- 7 cases of Solicitation
- 35 cases of Macroing
- 46 cases of Multiboxing
- 42 cases of Disruptive Behavior
- 2 case of Abuse of Game Mechanics
- 4 Naming Violation
See you in Britannia,
Bonnie “Mesanna” Armstrong
Producer
Publish 117
We want to thank everyone who has provided feedback on the PvP Updates in Publish 117. If you have not checked out these updates, please head over to TC1 and provide feedback!
Vet Rewards, updates to the Black Market, and the Shroud Sails events are making their way through QA and we expect to have these items available for testing on TC1 in the coming weeks. Keep an eye on UO.com for updates!
Ultima Online: New Legacy
Work continues on the Ultima Online: New Legacy experience as we move features through testing with our alpha team. We’ve gotten tremendous feedback so far and great interest in the summer beta test. We encourage those interested to keep an eye on UO.com to sign up for beta testing!
Ultima Online: On the Web
Did you know that you can get your fix of Ultima Online across all of our social media platforms? CM Fenneko invites you to join in on the fun!
Ultima Online Official Forum – Our MAIN hub, where you will find all official and up to
date information on everything Ultima Online. – https://forum.uo.com
Ultima Online Official Twitter/X – Where you can find up to date information about any
downtime and other important information to the players. You can also find fun
summaries of events we have going on! – https://twitter.com/UOTownCryer
Ultima Online Official Instagram – Where you will find pictures of all the new content,
discussions and other fun things UO has to offer! –
https://www.instagram.com/uotowncryer/
Ultima Online Official Facebook – Our 2nd main hub of information outside of the
official Forum, this has information on upcoming events, reposts from our EMs as well as
engaging posts for new and old players – https://www.facebook.com/UltimaOnline/
Ultima Online Official YouTube – Where you will find streams of Fenneko’s EM events
and feature upcoming content from Ultima Online –
https://www.youtube.com/@ultimaonlineofficial
Ultima Online Twitch – Where Fenneko streams her EM events as well as other Ultima
Online events – https://www.twitch.tv/uofenneko
CM Fenneko has a house in Trammel (Fel for Siege and Mugen) for you to submit your Guild for recruiting (Bulletin board) and Rune Libraries (Rune book)! Simply go next door to the EM hall in Britain (South West of the bridge to Blackthorns Castle) to submit your entry to the bulletin board and/or runebook! If you have any questions, you can find a means to contact Fenneko there as well.
Customer Service
ACCOUNT RECOVERY VERIFICATION
For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.
If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).
Accounts that have been closed within the last year require the secret word and 2 pieces of information.
Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.
Information used for verification are as follows:
- Account name
- First and last name
- Date of birth
- Phone number
- Key codes
- Payment information (CC)
- Date account was open/closed
- State/country
ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
• How to create an account or log into my account?
http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
http://uo.com/account-management/
http://uo.com/faq/
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.
• To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonline.com for further investigation and a possible one-time reprieve.
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS
Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.
If you are having issues with your EA Origin purchase, follow this link to resolve the issue.
CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* – select Orders
3) Select issue*
4) Click on “Select contact option“
5) Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.
THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
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