＊カスタマーサービスの翻訳はいつもの通り省略。
New Legacy：特集スポットライト
ヘラルドリーバナー（紋章バナー）
ウルティマオンラインの核となる機能の1つ：ニューレガシーシステムです！このシステムは、新しいブリタニアの遺産を築くのに役立ついくつかのゲーム内アイテムで構成されています！プレイヤーは、何世代にもわたって自分のキャラクターを識別するために、ユニークな一族の名称を選択することができます。一族の姓を紹介する方法の1つは、ヘラルドリーバナー（紋章バナー）を使用することです。ヘラルドリーバナー（紋章バナー）には、形、色、紋章など、カスタマイズ可能なオプションが多数付属しています。
すべてのシステムは進行中の作業であり、最終的な実装は変更される可能性があります。
最近（ライブ）の出来事
プロデューサーノート
みなさん、こんにちは。
家族全員が集まって祝う季節の時期です。Broadswordでは、皆様にハッピーサンクスギビングをお祈りしています。
本日より11月のイベント「Forestof the Dark」を開始しました。このイベントは30日間続き、2020年12月19日頃に終了します。お楽しみください！
アカウントを取り戻すための1回限りの猶予があります。BANされて1年経過した方に例外を除いてセカンドチャンスを与えています。 例外とは、あなたのアカウントが詐欺、人種的中傷、スタッフのなりすまし、コード詐欺などで禁止された場合です。 これらの理由でアカウントが禁止された場合、古いアカウントを再開することはできません。
また、先日のMeet & Greetsで出てきた質問にもお答えしたいと思います。
1.神殿の戦いは続きますか？
はい-神殿の戦いを続ける予定なので、続けてタバードを集めてください！
2.クランプスは12月に戻ってきますか？
はい-クランプスは再びブリタニアを恐怖に陥れるでしょう！
3.首長選挙の投票数を1シャードにつき1アカウントにつき1票までに制限できますか？
現時点ではこの制限を実施する予定はありません。
4.2021年にベテラン報酬を期待できますか？
リクエストのバックログを整理し、いくつかのエキサイティングなものを準備しています。 また、リクエストもお待ちしています
5.ユニコーンのアートを調整できますか？
既存のアートを調整する予定はありませんが、ユニコーンの将来の演出についての提案を受け付けています
以下は、11月のCSアクションです。
4迷惑行動
2マルチボクシング
22勧誘
24不在マクロ
35サードパーティプログラム （違法ツール）
サンタさんが見ていて、クリスマスが間近に迫っているので、必ずPとQを見てください。
ブリタニアでお会いしましょう！
イベント情報
DevM＆G
2020年12月7日23:00、瑞穂シャード
暗闇の森 – Forest of the Dark
全シャード2020年12月19日頃に終了。
ウルティマストア 新発売
装飾メイジセット
12月に登場する装飾メイジセットは、錬金術の研究にさらなる魔法をもたらすこと間違いなしです！
・・・・・・
New Legacy: Feature Spotlight
Heraldry Banners
One of the core features of Ultima Online: New Legacy is our brand new legacy system! This system consists of several in-game items that will help forge your new Britannian Legacy! Players will be able to select a unique family surname to identify their characters for generations to come! One of the ways to showcase your family surname will be with Heraldry Banners. Heraldry Banners come with a number of customizable options including shape, color, and sigil!
All systems are a work in progress and final implementation is subject to change!
Happening on Live
Producer Notes
Greetings everyone,
Tis the time of season for all families to come together and celebrate. We at Broadsword would like to wish everyone a Happy Thanksgiving!
We have kicked off the November event today called Forest of the Dark, hope you enjoy! This event will last 30 days and will conclude on or around December 19, 2020.
I would like to clarify the one time reprieve for getting accounts back. We are happy to give second chances to people that were banned after a year with exceptions. The exceptions are if your account was banned for duping, racial slurs, staff impersonations, or code fraud. If your account was banned for any of those reasons we will not be able to reopen old accounts.
I’d also like to answer some questions that came up during our recent Meet & Greets,
1. Will Shrine Battles Continue? Yes – we plan to continue shrine battles so go on and collect those tabards!
2. Will Krampus be returning in December? Yes – Krampus will be terrorizing Britannia once again!
3. Can you limit Governor elections to 1 vote per account per shard? We have no plans to implement this restriction at this time.
4. Can we expect Veteran Rewards in 2021? Yes! We’ve culled our backlog of requests and have some exciting ones in the pipeline. We’d also love to hear your suggestions for vet rewards you’d like to see coming out next year!
5. Can you adjust the art of the unicorn? We have no plans to adjust the existing art but are open to suggestions for future renditions of the Unicorn?
Below are the CS actions for the month of November:
4 Disruptive Behavior
2 Multiboxing
22 Solicitation
24 Macroing
35 Third party program
Make sure you watch your P’s and Q’s because Santa is watching and Christmas is right around the corner!
See you in Britannia!
Bonnie “Mesanna” Armstrong
Producer
Upcoming Events
Dev M&G
December 7, 2020 @ 9 AM on Mizuho
Forest of the Dark
All Shards, concluding on or around December 19, 2020.
Ultima Store New Release
Decorative Mage Set
Coming in December the Decorative Mage Set is sure to bring extra magic to your alchemical studies!
Customer Service
ACCOUNT RECOVERY VERIFICATION
For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.
If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).
Accounts that have been closed within the last year require the secret word and 2 pieces of information.
Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.
Information used for verification are as follows:
- Account name
- First and last name
- Date of birth
- Phone number
- Key codes
- Payment information (CC)
- Date account was open/closed
- State/country
ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
• How to create an account or log into my account?
http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
http://uo.com/account-management/
http://uo.com/faq/
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.
• To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS
Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.
If you are having issues with your EA Origin purchase, follow this link to resolve the issue.
CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* – select Orders
3) Select issue*
4) Click on “Select contact option“
5) Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.
THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
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