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Meet & Greetsから

なぜロストランドではNinjitsuを使ったテレポートが機能しないのですか？

私たちはまだこれをさらに調査していますが、そうです、忍術テレポートは他のテレポート呪文と同じように機能するはずです。

EJアカウントは、染めタブなど、家の中でロックされたアイテムを使用できますか？

いいえ、現時点ではEJアカウントに追加の権限を付与していません。

グループをヒールするための新しいアーチヒールスペルを使用できますか？

あなたのグループにパルスヒールを可能にするバードの呪文の追加により、追加のヒールを必要はないと感じています。

VvVはこれまで以上に愛を得る（手をくわえる）でしょうか？

Meet & Greetsで述べたように、New Legacyの文脈の中でVvVをアップデートして、より良い背景と参加のための追加の文脈を提供する予定です。また、UO：NLからLiveに移植できる機能についても触れましたが、VvVはこのカテゴリの優れた候補であると期待しています。

首長は、タウンクライヤーに新しいメッセージが追加されたときにビジュアルを作成したいと考えていますが、これは可能ですか？

これは興味深いアイデアであることがわかりました。この提案を実装するための最良の方法を決定するために、いくつかの追加の調査を行う必要があります。

ルーンブック/アトラスで「すべてドロップ」ボタンを取得できますか？また、ルーンブックとアトラスでルーンをすべてドロップして最初からやり直すことなく、ルーンを上下に移動する方法はありますか？
 
ブック内のルーン位置を移動できる機能と、ブック内に保持されているすべてのルーンをドロップするコンテキストメニューオプションを追加できます。これについては、近日中のリリースで対応したいと考えています。

バックパックのインテリアを選ぶことがそのキャラクターにのみ適用され、全アカウントには適用されないようにすることはできますか？
 
これらのオプションはアカウント全体に適用され、現時点では変更する予定はありません。

スクロールの山をバッグに入れて修理契約を結び、スクロールの山をターゲットにすると、それらすべてが特定の修理契約になり、取り扱いを容易にするために、それらはそのバッグにとどまるようになりますか？
 
私たちは同意します、修理証書を作ることは退屈なプロセスです、これはその退屈さのいくらかを軽減するための良い解決策です。QoLのアップデートは近日中に発行される予定です。

多くの場合、モンスターが殺されると、ヘルスバーは灰色になりますが、画面に表示されたままなので、手動で閉じる必要があります。これは修正できますか？
 
もしこの問題を再現するための具体的な手順をお持ちでしたら、問題を解決するための検討を行います。 どのクライアントを使っているのか、どこで戦っているのか、どのモンスターを攻撃しているのか、そしてこの問題を100%再現するための具体的な手順を教えてください。
 
狩りの（パーティーの）パートナーが死ぬと、ヘルスバーが消えてしまうことがよくあります。これは、彼らがアップしたままにするために変更することはできますか？
 
あなたがこの問題を再現するための具体的な手順を持っている場合、私たちはそれを解決することを検討することができます。 どのクライアントを使用しているか、パーティーに参加しているかどうか、その他問題を100%再現するための具体的な手順を含めて教えてください
 
誰かを追加するとパーティバーが画面上を飛び跳ねてしまいます。 何か対策はありますか？
 
この問題を再現するための具体的な手順があれば、解決策を検討することができます。 どのクライアントを使用しているのか、パーティ内に何人いるのか、追加時にパーティ内に何人いるのかを含めて教えてください

 

・・・・・・・・・・・・・・・・・・ 

 

Get the look you’ve always wanted with the new Transmogrification Potion – Shield Slot!  

From the Meet & Greets

Why doesn’t Teleport with Ninjitsu work in the Lost Lands?

We are still looking into this further, but yes we agree Ninjitsu teleport should work the same as other teleport spells.

Can EJ accounts use locked down items in houses, such as dyetubs?

No, we are not giving EJ accounts any additional privileges at this time.

Can we have a new Arch-heal spell to heal a group?

With the addition of the Barding spells which allows a pulse heal to your group we do not feel it is necessary to add additional heals.

Will VvV ever get any love?

As we mentioned in the meet and greet, we plan to update VvV in the context of New Legacy to provide a better backdrop and additional context for participation.  We also mentioned that features that we can port from UO: NL to Live we will and expect VvV is an excellent candidate for this category.

Governors would like to have a visual when a new message is added to the Town Crier, is this something that is possible?

We found this to be an interesting idea.  We need to do some additional research to determine the best way to implement this suggestion.

Can we get a ‘drop all’ button in runebooks/atlas and can we have a way to move a rune up or down in runebooks and atlas, without having to drop them all out and start over?
 
We can add functionality to allow moving the rune position within the book and a context menu option to drop all runes held within a book.  We hope to address this in an upcoming publish.

Can you make it where picking a backpack interior applies only to that char, and not the whole acct, what about with the legible journal?
 
These options are applied account wide and we have no plans to change them at this time.

Can you make repair contracts by putting the stack of scrolls in a bag, target the stack of scrolls and it makes them all into that particular contract and, for easier handling, they stay in that bag?
 
We agree, making repair deeds is a tedious process, this is a good solution to alleviate some of that tedium.  Look for this QoL update in a coming Publish.

Often when a mob is killed, its health bar greys out but remains onscreen and must be closed manually.  Can this be fixed?
 
If you have specific steps to reproduce this issue we can look at resolving the issue.  Please include which client you are using, where you are fighting, which mobs you are attacking, and any other specific steps to reproduce this issue 100% of the time.
 
Quite often, when your hunting partners die, their health bar disappears and must be pulled again, hard in a crowd… Can this be changed for them to stay up?
 
If you have specific steps to reproduce this issue, we can look at resolving it.  Please include which client you are using, whether you are in a party, and any other specific steps to reproduce the issue 100% of the time.
 
Party bars hop all over the screen when you add someone.  Is there any hope for this?
 
If you have specific steps to reproduce this issue, we can look at resolving it.  Please include which client you are using, how many individuals are in the party, and how many individuals are in the party at the time of adding them.

Customer Service

ACCOUNT RECOVERY VERIFICATION

For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.

If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).

Accounts that have been closed within the last year require the secret word and 2 pieces of information.

Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.

Information used for verification are as follows:

• Account name
• Email
• First and last name
• Date of birth
• Phone number
• Key codes
• Payment information (CC)
• Date account was open/closed
• State/country

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonline.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* – select Orders
3)  Select issue*
4)  Click on “Select contact option“
5)  Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.