Newsletter #47

プロデューサーノート

UOチームが現在次のpub公開にむけて懸命に取り組んでいますが、コロナウイルスの流行のために私たちは在宅勤務をしています。 UOチームは健康で一生懸命働いていますし、皆さんが無事で安全に家で過ごしていることを願っています。 ご自分とご家族の健康にお気を付けください。

pub108はWorld Wideをリリースしたので、チェックしていない場合は、パブリッシュノートをご確認の上、一緒に楽しみましょう。過去に好評だったトレジャーオブトクノが帰ってきました。リアルタイムでトレジャーオブトクノを体験していない方はこのチャンスをぜひ！

現在、pub109 に取り組んでいます。 次のpubには、クエストシステムのリニューアル、新しいストアアイテム、ホリデー&プロモーションアイテム、EM専用の新しいツールが含まれます! 将来的に新規イベント&クエストの導入を容易にすることができます。 このツールは、さまざまなイベントでクリエイティブな心を高めるために、EMにも拡張されます。

このpubに参加しフィードバックを送ってくださった皆様に感謝します!

3月/4月のDev Meet and Greets

・Drachenfels
日本時間3月31日（火）AM3:00
・Europa
日本時間4月28日（火）AM5:00

3 月に処分されたアカウントは次のとおりです。

59 – 不在マクロ
 12 – 勧誘
 22 – マルチボクシング
 2 -迷惑な行動
 1 – ネーミング違反

ブリタニアでお会いしましょう。
Bonnie “Mesanna” Armstrong
 Producer

クエストシステムのオーバーホール

新しいコンテンツを実装する最大の課題の 1 つは、既存クエスト システムとの調和です。 長年にわたり、私たちはこれらの懸念に対処するためにシステムに追加と変更を加えましたが、それらのどれも本当に私たちが望む結果になっていません。 私たちは、Publish 109では物語を駆動し、プレイヤーが冒険しているように感じることができる没入型UIを提供しながら、ブリタニアでの冒険を通してプレイヤーを導くために使用されるシステムがより強化されることをお知らせします。 このオーバーホールは、これらのツールをEMにも拡大し、より没入型で堅牢なイベントを構築するための前例のない創造的な自由を提供します。 以下の新しい UI の初期のサンプルをチェックすることができます。

Q&A

1.全シャードでツールによる幽霊偵察が多くあります。これについての対策はありますか？

これの問題は認識しています。pub 109 で問題を解決するための対策をめざします。

2. 侵攻時に取れたスペルブックを再び配布することは可能ですか?

はい – 今後のコンテンツで報酬としてリリースする予定です。

3. 最新のpubでは、”navrey穴（赤蜘蛛の穴）”に問題が発生しました – それについてどうにかなりますか？

螺旋階段の追加により、家のセキュリティ設定に変更が加えられました。 これにより、プレイヤーの家にロックダウンされた”navreyホール”に問題が発生しました。 これらのアイテムをシャードに寄付したいプレイヤーは、mesanna@broadsword.comに連絡して、一般の使用のために回収し、EMリワードホールに設置する必要があります。

4.各シャードに回収されていないソウルストーンの数があります – ソウルストーンの回収方法、どのくらいの期間残りますか？

ソウルストーンの墓地から回収したい場合は、シャードEMまたはMesanna@broadsword.comに連絡をください。
 今後数週間で、私たちはソウルストーンの墓地を廃止していきます。 このプロセスの詳細や日程については、UO.comをチェックしてください

Producer Notes

Bonnie “Mesanna” Armstrong
Producer

Quest System Overhaul

One of the greatest challenges to implementing new content is contending with the lack of a unified quest system.  Over the years we have made changes to a patchwork of systems in an attempt to address these concerns, but none of those have really gotten us to where we want to be.  We are pleased to announce that coming in Publish 109 will be a full enhancement of the systems used to guide players through their adventures in Britannia while offering an immersive UI that drives the narrative and makes you feel as though you are deep in the action.  This overhaul will also expand these tools to our Event Moderators giving them unprecedented creative freedom to build more immersive and robust events.  You can check out an early mockup of the new UI below!

Question & Answer

1.   There has been a noticable uptick in the use of ghost cams in areas throughout the world, can you do something to address this?

This is something we are aware of an are investigating the best solution to resolve the issue in Publish 109.

2.   Is it possible to make invasion level spellbooks available again?

Yes – we plan to release these as rewards in future content.

3.  With the latest publish there is now an issue with “navrey holes” – what can be done about it?

With the addition of the spiral staircase a change was made to how teleporters work to account for house security settings.  This has caused an issue with “navrey holes” that are locked down in player’s houses.  Players who wish to donate these items to the shard-at-large should contact mesanna@broadsword.com to have them collected and placed at the EM Reward Hall for public use.

4.   There are a number of unclaimed soulstones sitting on various shards – how do you claim a soulstone and how long will they last there?

If you would like to recover a soulstone from the soulstone graveyard, please contact your Shard EM or Mesanna@broadsword.com
In the coming weeks we will be sun-setting the soulstone graveyards.  Please keep an eye on UO.com for the full details and timetable for this process.

Customer Service

ACCOUNT RECOVERY VERIFICATION

For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.

If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).

Accounts that have been closed within the last year require the secret word and 2 pieces of information.

Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 4 pieces of information are required.

Information used for verification are as follows:

• Account name
• Email
• First and last name
• Date of birth
• Phone number
• Key codes
• Payment information (CC)
• Date account was open/closed
• State/country

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* – select Orders
3)  Select issue*
4)  Click on “Select contact option“
5)  Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.