UO公式 UO Newsletter #12
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UO Newsletter #12
Tis the Season!
Greetings everyone,
The Holidays are right around the corner and the UO Team would like to take this time to wish everyone a very Happy Holidays! Be safe, be well, and enjoy your family – and plenty of Ultima Online! We have been busy on Publish 96, which will include a Doom Boss & Artifact Upgrade. Read on below for a sneak peak as to what is going on.
We are also adding new items to the Ultima Store. This month, we’ve added two styles of world tree tiles to decorate your houses with. We’ll also be adjusting the perspective of this and other circular tiles to better mesh with existing circular objects within the game world. In January, we will be adding our first vanity mount – Lasher! Look forward to some new fiction that introduces this new creature to Britannia.
Our Dev Meet and Greets will resume in January with Chesapeake on January 9th at 7 pm ET and Izumo on January 23rd at 9 am ET.
We are also working on the Pet Revamp that will be part of Publish 97. We have gotten your emails and feedback as to the direction of the revamp so please continue to send us your feedback on the pet revamp!
We are also encouraging everyone to check out the latest combat changes and send their feedback.
We would like to thank everyone for another great year and look forward to an exciting 2017 in Ultima Online!
See you in Britannia,
Bonnie “Mesanna” Armstrong
Producer
Doom Upgrades
The first pass of upgrades to Doom will be released on TC1 shortly. This first pass includes upgrades to Doom Artifacts. You can read about the new upgrades here and be sure to send us your feedback!
The next phase will be upgrading the AIs of the Gauntlet Mini-bosses as well as adding new stealables. Be sure to check these out as they get released on TC1 in the early parts of 2017!
Question & Answer Corner
1. Can we add new BOD covers to match the new BOD’s add to the game?
Of course this is a great suggestion, we will do this in the future and add those to the store.
2. A player from Hokuto asked about the point loss and basically redoing the Moonglow Zoo system.
This is not on our schedule to redo it at this point but we do agree it could use a little love to improve it. We will keep it in mind for future projects.
3. A player from Wakoku asked if we could put in a tool that allows you to brand your pet to make it unique.
We have added a Pet Branding tool that allows you to add text under the name of the pet in Blue, the tool will be sold in the in game store in an upcoming month.
Customer Service
1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.
2. All Sovereigns purchased from Origin have to be entered on the Account Management page. You can not enter these in game.
3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this. In the original request to support if you do not know your secret word please ask for a hint. Give them all the information to identify the account as yours so there will not be a lot of delays.
4. Anyone that does not get their codes from Origin please follow this link to resolve the issue..
5. If you have any in game questions or issues please either page in game or email support@ultimaonline.com.
6. For any feedback to content put in game please send it to UO@broadsword.com.
7. Regarding Origin orders, codes, and third party resellers.
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
http://help.ea.com/en/contact-us/new/
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
UO Newsletter #12
・クリスマスがやってきた！
broadsword.hirota.ken@gmail.com
uo@broadsword.com
プロデューサー
・ダンジョンDoomアップグレード
第一弾はまもなくTC1にリリースされます。今回分はDoom AFに関する変更を含みます。詳細についてはこちらから。フィードバックもぜひお寄せください！
https://www.facebook.com/broadsword.hirota.ken/posts/1843870549222221
日本語でのフィードバックはこちらから
broadsword.hirota.ken@gmail.com
英語でのフィードバックはこちらから
uo@broadsword.com
・Q&Aコーナー
A. もちろんです。それは大変良いご指摘です。将来的にはストアに追加したいと思います。
A. これについては現時点では予定しておりませんが、少し手間をかけて改良することはできると思います。将来的に着手できるよう心に留めておきます。
A. ペットのブランド名をペットの名前の下に青字で刻印できるツールが間もなく発売されます。
・カスタマーサービス
1. 何年も前にカスタマーサービスによって廃止されたアカウントを復活させたい場合はsupport@ultimaonline.com 宛にアカウントの詳細をお送りいただき、アカウントがご自身のものであることを証明してください。廃止の状況によっては制限を解除し、アカウントを復活させることができます。
3. アカウントの復活を希望されるすべての方は、support@ultimaonline.com 宛にすべての情報をお送りください。秘密の言葉がわからない場合はヒントをリクエストしてください。あなたのアカウントを特定するための情報をできる限り提供していただくことが、時間短縮につながります。
6. ゲーム内コンテンツへのフィードバックはUO@broadsword.comまでメールでお送りください。
7. オリジンストアで注文品が届かなかった、あるいは予期した通りにお取り引きを完了させることができなかったプレーヤーの方が散見されます。注文確定のメールが届かなければ、何が起こったのか心配になるでしょう。オリジンストアは詐欺取引への監視を強めており、その確認には最大72時間かかる場合があります。私たちはこれを早めたり、回避することはできません。しかし、オリジンのサポートでは下記リンクよりプレーヤーの皆さんからのご購入に関するご質問をお受けしています。
※ 英語のみ
製品はOrigin(オリジン)を、トピックはOrders(ご注文)をお選びください。実際に担当者と話をする前に、内容の絞り込みを行うことができます。私たちはオリジンストアだけがウルティマ オンラインのコードの正規販売店であることを繰り返しお伝えしておきたいと思います。第三者(友人、ゲーム内の知り合い、おすすめサイト)から購入したコードの有効性については保証いたしかねます。そして不正に入手されたコードが発見された場合、アカウントに適用済みであったとしてもそのコードはアカウントから削除されます。これはゲームタイムのみならず、キャラクタースロットや拡張へのアクセス、ソブリン金貨(またはそれによって購入されたアイテム)を失うことになりかねません。私たちは第三者から購入されたコードが原因で発生する問題をサポートすることはできません。そのコードを購入した業者にお問い合わせくださいますよう、お願い致します
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