UO Newsletter #41

Producer Notes

Question & Answer

1.  How and when do Luck & Cartography affect the treasure chest quality during treasure maps?

Luck is pulled from the player who digs up the chest at the time the chest is created, which is when they begin the digging process successfully.  The same applies to cartography.  The quality of the chest is based on the quality as a function of the digger’s Cartography skill the first time the chest is successfully dug up.  If you decide to force the chest to be redug (i.e. move) the quality will never be better than the first pull, but can be worse if your cartography skill is lower than the first successful attempt.  Luck will impact the quality of the randomly generated equipment inside the chest.

2. Can you bring back static resource nodes in the next publish?

While we don’t have the bandwidth to make this change in the next publish, Jolly Roger, this item is in our backlog for a future publish.  There is a conversation ongoing on how best to implement this change and we encourage you to participate on the UO.com forums!

3. Can you introduce more pets that use necromancy and can go to 5 slots?

We are always looking at new pets to add that offer new options for training and new ways to customize the aesthetic of your tamer – whether it be a Ranger in tune with nature or a Necrotamer controlling the rotting corpses of the undead – we look forward to your suggestions on the UO.com forums!

4. Can you add a toggle for the VvV progress gump so it doesn’t take up as much screen space?

Yes, this is something we have in our backlog for a future publish.

5.  Can we get additional specialty containers like the First Aid belt to hold things like spell books, rune books, and reagents?

These are some reward options we can consider for future content.  We look forward to a discussion on the UO.com forums about the desired utility of these items so we can consider that when we implement them!

Customer Service

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* – select Orders
3)  Select issue*
4)  Click on “Select contact option“
5)  Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.