UO Newsletter #42

The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site.

Producer Notes

Greetings Everyone,

Hope everyone has a safe spooky Halloween this year! Players across Britannia are enjoying new additions to Halloween favorites like Trick or Treating and Pumpkin Carving, as well as new additions like the Treasures of the Sea! We love seeing everyone’s houses decorated this time of year!

The first release of Jolly Roger is live on TC, so if you haven’t check it out the publish notes give them a read and head on over to the forums to give us your feedback! We have some exciting things coming in our next release of Jolly Roger including a brand new interface for mannequins that will help with equipment comparisons as well as the next chapter of our ongoing High Seas event. Can’t wait for you guys to check it out!

The House Room sets have been very popular additions to the Ultima Store and we will be releasing some new ones in the coming publishes, including a Torture Room and more!

We have been evaluating the Player Event Coordinator program over the past couple of months and due to lack of participation we are doing away with the PEC position. If in the future the need grows we will revisit the program at that time. Otherwise if you have any issues or needs please contact me at Mesanna@browdsword.com.

We have come across a few players that are still titled and/or robed as a companion. If you are robed or titled as a companion of any rank you must contact CS or myself to get the character cleaned. Please know that if you are seen out in a robe without calling us we will take action against your account. Please contact us to take care of the account.

With the latest iteration of the Castle/Keep contests we want to let you know we will only be implementing the top 3 designs chosen by players. We love seeing the creativity of our player base and look forward to seeing which 3 designs you guys pick as the next 3 Keeps introduced to Ultima Online!

The Meet and Greet schedule for October and November are as follows:

Yamato October 28th at 9 am ET
Pacific November 11th 9pm ET
Asuka November 18th 9am ET

The following are actions taken on accounts that were banned or suspended during the month of September:

2 – Disruptive Behavior
40 – Macroing
3 – Multiboxing

See you on the High Seas,

Bonnie “Mesanna” Armstrong
Producer

Coming November 1st to Forsaken Foes!

Question & Answer

1. Does the Bestial healing effect impact leech effects/regeneration?

Yes it does on Leech effects but not regeneration.

2. Sometimes you beg and get a 1 gp gold that is worth approx. 65k , will that be fixed or left as an Easter Egg?

We are putting in a fix so you can no longer obtain these gold coins worth 65K.

3. Can you make the Aesclepius imbuable list of items?
We will be happy to change this to make it imbuable in a future publish

4. Can you please add auto renew on Auction Safes in publish 107?
Great question and yes this will be in publish 107 along with Auction Safes being added to Vendor Search.

5. Currently pets are casting word of death on themselves will this be fixed in the future?

Thank you for bringing this up, we were not aware of this happening so anyone that can give more details so we can figure this out would be helpful.

Customer Service

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.

• How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/

PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

• To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.

TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.

IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.

EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:

1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* – select Orders
3) Select issue*
4) Click on “Select contact option“
5) Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.