UO Newsletter #49

プロデューサーノート

皆さんこんにちは

私たちは、誰もが安全で健康であることを願っています。 ブリタニアはここ数週間、賑やかで、復帰したプレイヤーや、新しいプレイヤーを迎え入れ続けています! UOチームは今後のパブリッシュを締めくくるために懸命に取り組んでいます。 今年の初めに、私たちはUltima Onlineの将来の計画と、最大の利用者に拡大する方法についてお話しました。 そのビジョンを達成するために、人気のある季節のコンテンツの更新を準備するだけでなく、ゲームの世界でイベントがどのように実装されているかを再考するために、Publish 109の全体を費やしてきました。

季節のコンテンツはUltimaオンラインで最も人気のあるコンテンツの一つであり、Publish 109で次のコンテンツにお届けします。

• 23周年記念ギフト！
• 新デザインのジャック・オー・ランタンは、ブッチャーとグリムから収集できます
• ハントマスターチャレンジの新しいトロフィー!
• 匠フェスティバルでのVvVテーマのリワードの新セット!

イベントがどのように実装されているかを再考する際には、EMツールのアップデートについて話したことがあると思います。 すでにTC1に行き、これらの新しいツールをチェックしている人もいます。

• よりエキサイティングなPvMの戦いのためにモンスターをさらにカスタマイズできるように、mobの生成を完全にリファクタリングしました！

• カスタムチャンプスポーンでは、よりダイナミックなモンスターとボスの組み合わせを可能になります！
• ダイナミッククエストシステムとクエストNPC、新しいサポートツールを用いて物語の世界にあなたを導きます！

これらのツールの導入により、近い将来TC1で彼らと一緒に検証し、問題を解決し、イベントに使用する最善の方法を決定します。 これらの新しいツールをテストするためにTC1に参加する人のために、あなたのシャードのリワードホールで何かを贈りましょう! すでにTC1に来て、フィードバックを送ってくださった方々、ありがとうございました。

これらのシステムは完成に近づいているので、Publish 110に掲載される内容の設計プロセスを完成することができます。 私たちは、あなたがUltima Onlineの将来のために私たちのビジョンが何を持っているのかを知ることを切望していることを知っていますし、私たちは今後数ヶ月であなたとそれを共有することを切望しています!

先日のOceaniaのMeet & Greetで、プレイヤーはイベントの日時についてどこを参照すればいいのかと尋ねられまた。  Event Calendar はいつでもイベントを確認することができます。UOのすべての最新のゲーム内の出来事を知るためにはUO.Com。 また、非常に多くの復帰者と新規プレイヤーからブリタニアでの冒険の仕方の質問がありました。  UO Wikiをご覧いただき、 UO Forumでは他のプレイヤーと相談することができます。 今後の情報とFAQをウィキに投稿したい場合は、 wiki editor.にお気軽にお問い合わせください。

最近、EMイベントに関するフィードバックを受け取りましたが、私はそれらに対処したいと思います。
私たちは新しいテレポーターに関する問題を聞いたことがあります。 ランダムに目的地に転送されるため、パーティーやギルドメンバーが分離してしまうというものです。この問題は、次のパブリッシュで修正をくわえました。また EMイベントのボスは少量のダメージが与えられた後に消えてしまうという報告がいくつかあります。 これについてEMを責めないでください。 私たちはその原因を調査中で再発防止につとめていきます。 この問題が解けるまで、もうしばらくお待ちください。解決し次第お知らせします。

6月のDev’s Meet & Greetは以下のとおりです。

Catskillsシャード
日本時間 6月2日（火）AM　8:00 
Legendsシャード
日本時間 6月16日（火）AM8:00 

5 月中に禁止または停止されたアカウントに対して実行されたアクションは次のとおりです。

59 – 不在マクロ
7 – 勧誘
28 – マルチボクシング
1 – ネーミング違反
19 – サードパーティプログラム

ブリタニアでお会いしましょう。
ボニー “メザンナ” アームストロング
プロデューサー

ウルティマ ストア アイテムプレビュー

Publish 109でのUltimaストアに導入されるいくつかの新しいアイテムは装飾メイジセットをチェック!

Q＆A

1. クラシッククライアントのGargoylesが飛行経路にアクセスできないのはなぜですか?

これはバグであり、今後のPublishで修正されます、バグ報告、ありがとうございました。

2. 石で作れるアイテムを増やしてもらえませんか？

はい！この要求は、今後のPublishのためにバックログに追加されました。

3. 海上マーケットにテレポートできるようできませんか?

この場所は、未踏の航路としてプレイヤーが海を移動し、海に生息する恐ろしい深海の生き物と戦うために設計されました。 これについてもっとお話しますが、現時点ではシーマーケットのテレポートシステムを設置する予定はありません。

4. ジュエリーボックスの検索機能をアップグレードできますか?

私たちはしばらくの間、この質問を受けていますが、毎回それがリストに載っていると言います。 このアップグレードは、このPublishの予定ではありませんが、バックログに機能要求があり、実装する予定の時期をお知らせします。

5. オークション金庫でコンテナを販売できますか?

この要求に対応するためにシステムの大部分をリファクタリングする必要があるため、現時点ではこの機能を実装する予定はありません。

＊Customer Serviceの翻訳は省略します

・・・・・・・・・・・・・・

UO Newsletter #49

Producer Notes

• 23rd Anniversary Rewards!
• New Jack-o-Lantern Designs to collect from Graveyard Butchers and Grimms!
• New Trophies in the Huntmaster’s Challenge!
• New sets of Vice & Virtue Themed Rewards in the Artisan Festival!

• Completely refactored mob generation to allow greater customization of monsters for more exciting PvM fights!
• Custom Champ Spawns to allow on the fly spawns with more dynamic monster combinations and custom bosses!
• Dynamic Quest System with new support tools like revamped quest NPCs and new narrative items like Lore Books & Quest Items to immerse yourself deeper into the story!

Bonnie “Mesanna” Armstrong
Producer

Ultima Store Item Preview

We are really excited about some new items coming to the Ultima Store in the months following Publish 109!  Check out the new Decorative Mage Set!

Descent

by EM Malachi

“My meditations are not to be disturbed,” Batlin said to the sentry. Instead of the lordly garb and golden pendant Batlin usually wore, he was clothed only in a simple woolen robe.  The trapdoor creaked as the cult leader pulled it up by its iron latch. As he started down the stairs, Batlin responded to his follower’s confusion, “One must descend into darkness to rise up stronger.”

The sentry pretended to understand. “Yes, Brother Batlin. Nobody will get past me.”

The cellar was empty except for an object wrapped in cloth at the center of the room. It was the cleanest basement in all of Britain. Absent were the skitterings of insects or vermin. Batlin sat down and took a deep breath. He unwrapped a perfect cube carved in Blackrock. Then he extinguished the candle and waited in the darkness. 

Batlin felt the cold rage before he heard the words, “You have failed.” The Voice did not give him the opportunity to stammer out an explanation before the pain began. With the Cube’s magic, the darkness pulled the relevant memories from his mind:

Fellowship loyalists had carefully placed explosives in the sewers under Britain. The detonations had flooded the dungeon of Castle Blackthorn with sludge and river water. Dozens of masons and carpenters, already conditioned at a Meditation Retreat, had cleared the caverns under the castle and built the Cube Generator needed to spread the Voice across Sosaria. For a time, the Fellowship’s influence had grown, until some heretics had smashed the workings of the generator. The first of the Fellowship’s gifts was now a silent monument under Britannia’s capital. 

Batlin muffled a scream and hit his fists against the cold stone floor. “I protected it as best I could. We wanted it close to influence the King, but it raised too much suspicion. If I could be allowed to raise an army, we could take half the country.”

“They have already been tested thus.” The darkness formed images in Batlin’s mind:

Britannia was invaded by the raw elemental powers of Pagan. It was not the slaughter the Titans had expected. Humanity and its gargoyle allies had been ready. Stratos won no allies with her silver lies. Hydros failed to drown even the canal city of Vesper. Pyros was torn apart by legions of trained dragons. The warhammers of Minoc had smashed the foul visage of Lithos. Victory had gone to Britannia. 

Batlin felt the harms his master’s minions had endured, every spell and sword strike. He whimpered pitifully on the ground. “What can I do to fix this?”

“Take their power.” The images changed to another of the Fellowship’s gifts, a great Blackrock Tetrahedron:

High in the mountains, the dark pyramid seemed to bend the light of the setting sun, focusing it on a single Britannian island. The magic torches of the Lycaeum sparked and sputtered before exploding. The mages who fought the inferno found their spells either failed or added to the chaos. As the great library burned, the rest of Moonglow was plunged into darkness and madness. 

Batlin pulled himself into a sitting position. “It will be done.”

“Then you will finish the gate on the dark path.”

Batlin struggled to his feet. “Soon, Master, soon.”

Question & Answer

1.   Why is it Gargoyles in the Classic client do not have access to the flight path?

This was a bug and will be fixed in the upcoming publish, we appreciate you guys letting us know it was broken.

2.    Can we get additional items we can craft with stone?

Yes! We have added this request to the backlog for a future publish.

3.  Can you open up the ability to teleport to the Sea Market?

The location was designed to promote players to travels the oceans to fish and fight the dreaded deep sea creatures that inhabit the High Seas.  We will talk about this more but at the current time we have no plans to put in a teleport system for the Sea Market.

4.  Can we upgrade search abilities for the Jewelry boxes for different attributes?

We have been been asked this question for a while now, each time we tell you it’s on the list.  While this upgrade is not slated for this coming publish, we do have the feature request in the backlog and will let you know when we plan to implement it.

5.  Can containers be sold on Auction Safes?

We have no plans to implement this feature at this time as we would need to refactor a significant portion of the system to accommodate this request.

Customer Service

ACCOUNT RECOVERY VERIFICATION

For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.

If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).

Accounts that have been closed within the last year require the secret word and 2 pieces of information.

Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 4 pieces of information are required.

Information used for verification are as follows:

• Account name
• Email
• First and last name
• Date of birth
• Phone number
• Key codes
• Payment information (CC)
• Date account was open/closed
• State/country

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* – select Orders
3)  Select issue*
4)  Click on “Select contact option“
5)  Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.