New Legacy UO Newsletter #17

最近のできごと
1. プロデューサーノート
今後のイベント
Ultima Online: New Legacy
バグアップデート
顧客サービス
Happening on Live
1. Producer Notes
Upcoming Events
Ultima Online: New Legacy
Bugs Update
Customer Service

今後のイベント

秋と冬はもうすぐそこまで来ています – それが何を意味するか知っていますか?

ブリタニアンなら誰もが楽しめる、季節のイベントが目白押しです!

Treasures of the Feudal Landsが登場！！徳之島の雄大な北の地に足を踏み入れ、さまざまな邪悪な敵と戦い、誰もが欲しがる将軍のアーティファクトを集めましょう! これらのアーティファクトを提出して強力な報酬を手に入れましょう! Treasures of the Feudal Lands は、2023 年 12 月 20 日水曜日午後 11 時 59 分（東部標準時間）まで利用可能です。（日本時間2023年12月21日（木）13:59まで）

次のシーズン・イベントは11月中旬にスタートし、ハントマスター・チャレンジが更新されます！最大かつ最も大胆な生物を倒すために全力を尽くして、スカラブレイレンジャーギルドから新しい報酬を獲得するチャンスを手に入れましょう!

Ultima Online: New Legacy

New Legacy の探索に時間を費やしてくださったアルファテスターの皆様に感謝いたします。私たちはこの新しいウルティマオンラインエクスペリエンスを構築するためにまだ懸命に取り組んでおり、それを皆さんと共有するのが待ちきれません! 今後のテストの機会にご興味がある場合は、 UO.comをご覧ください。

テスターの声：
「チェーンクエストはプレイするのが楽しく、コミュニティは当然のように役に立ちました」

「シナリオ/ストーリーは、世界に命を吹き込んでいる」

「ニューレガシーが序盤に持ってきた物語の方向性は、これまでのウルティマタイトルの側面を追体験しているように感じる。」

「スキルアップシステムは本当に楽しかったです。スキルがより高いレベルになったら、フルポイントを取得するために何日も苦労する必要はありませんでした。」

「昔ながらの遊び方が大好きでした。」

「クエストへのこだわり。モンバットを10匹倒せ」ではなく、きちんと考え抜かれたバックストーリーがある。いい仕事だ。

バグアップデート

最近、未解決のバグに関するいくつかの更新を求めるリクエストをフォーラムで受け取りました。リストを完成させたので、調査結果を共有したいと思いました。リストを完成させてくれたフォーラムユーザー ForverFun に感謝します。

CC でのバッファ/スタックオーバーフローの可能性 – これはバグ追跡システムに提出されており、将来のアップデートで対処される予定です。
アーティファクトのドロップが失われた 2 つのバグ – これはバグ追跡システムに提出されており、将来のアップデートで対処される予定です。
vrulkax-the-exalted-artificer-deletes-items – Scholars halo issuesは、医療に適した特性に互換性がないため、ボーンヘルムに変身できません (瞑想アイテムと非瞑想アイテム)
ヘルスバーが更新されない – 私たちはこの問題を認識しており、クライアントのパフォーマンスに対処する追加の方法を検討しています。
転写アイテムは修復できません – 現在、意図したとおりに動作しています。
転写されたオウムを修復できません – 現在、意図したとおりに動作しています。
肩章は修復不可能 – これは現在意図したとおりに動作しています。
ガーゴイル石装備改良、色鉱石素材効果は反映されずに匠の地金ツールの料金が無駄になります。これはバグ追跡システムに送信されており、将来のアップデートで対処される予定です。
Scholars halo issues の問題 – Scholars halo issuesは布アイテムですが、結果として得られる派手なイヤリングは布アイテムではありません。
パラリソード（深海のカニ）が適切に機能していません – これはエンカウントを変更するリクエストですが、これに対処することに反対するわけではありませんが、これがいつ発生するかについては現時点でスケジュールがありません。
命令されたアンデッドは、削除されるのではなく、結合できない（飼いならされた）ペットのように振る舞う必要があります。これは現在、スペルウィービング能力の Dryad’s Allure と同じように機能しています。テスト中、標準のペットコマンド「all follow me」と「all stop」を使用して世界を横断するときにゾンビを失うことができませんでした。
命令されたアンデッドはリリース時にスキルを失う – この問題はバグ追跡システムに提出されており、将来のアップデートで対処される予定です。
エネルギーフィールドと石の壁でのゴムバンディングとラグ – これは現在、意図したとおりに機能しています。
EC で男性のレイスのフォームが壊れています – これは現在意図したとおりに機能しています。
シャドウガードのバーの部屋に入ると死亡することがよくあります – 当初はこれを再現できなかったため、さらなる調査が必要です。
呪文詠唱テキスト偽造 – 今後の検討のためにこれを評価中です。
地震の影響は耐えられません – この問題はバグ追跡システムに提出されており、将来のアップデートで対処される予定です。
特定のモブが死亡したプレイヤーを麻痺させる – これはバグ追跡システムに提出されており、将来のアップデートで対処される予定です。Slasher of Veils の特別アーティファクトリストに記載されているすべての報酬は、テスト中に入手できました。
エンチャント武器の非互換性 – これは現在意図したとおりに機能しています。
ネザーブラストは特効を考慮しません – これはフィールド呪文とみなされ、意図したとおりに機能します。
ジュエリーボックスのアイテム数は 125 個までに制限する必要があります。ジュエリーボックスの QOL 向上を求める複数の要望を認識しており、これをリクエストリストに追加しました。
サーバー側: 予期しないサイレントスペルキャスティングの失敗 (スペルブック UI 時間詠唱遅延を無視できる) – これは現在、意図したとおりに動作しています。
神秘呪文スペルが扇動と適切に相互作用しない – この問題はバグ追跡システムに提出されており、将来のアップデートで対処される予定です。
2 つのバードマスタリーを実行する際の混乱 – これはバグ追跡システムに送信されており、将来のアップデートで解決される予定です。
扇動アニメーションが、必要のないときに継続する – プレイヤーが暴徒から特定の距離に達すると、効果は終了します。
高解像度モニターのサポートが不足している – スレッド内の提案は、現在利用可能な高解像度モニターに対する最良の解決策です。私たちは将来の技術改善のためのオプションを評価しています。

顧客サービス

＊省略

Happening on Live

Producer Notes

Greetings Everyone,

We hope this message finds you well. We have some important updates to share regarding Endless Journey accounts. These changes aim to ensure fairness and integrity in the gaming experience for all players. Please take a moment to review the following:

Changes at a Glance:

One Account, One IP: Starting with our next update, each IP address will be limited to one active Endless Journey account per shard. This adjustment is in line with our ongoing commitment to a level playing field.
Veteran Accounts Unaffected: For our valued veteran players with active subscriptions or game-time, rest assured that your experience remains unchanged. There will be no interruptions or alterations.
Connecting with Multiple EJ Accounts: If you have multiple Endless Journey accounts, you can still connect to different servers. The only restriction is simultaneous connection to the same server with multiple EJ accounts under the same IP.

Note for VPN and Centralized Internet Users:

If you connect via VPNs or centralized sources like universities, you may experience occasional disconnections due to this update. We apologize for any inconvenience and appreciate your understanding as we work to enhance your gaming environment.

FAQs:

Q: I use a VPN or connect from my university. What should I do?
- A: You may experience disconnections; connecting directly when possible will provide the most stable gaming experience.
Q: Can I still play on different servers with multiple EJ accounts?
- A: Absolutely! You can connect different EJ accounts to different servers. The only limitation is simultaneous connection to the same server.
Q: I have a veteran account. Will this affect me?
- A: No, if you have a veteran account with an active subscription or game-time, this change won’t impact you. You can be online with both your veteran and EJ account from the same IP without any issues.
Q: When will these changes take effect?
- A: These changes will be implemented with the next phase of Publish 116.

In addition, we’ve made an adjustment to the “Glorious Fortune” potion. If you’re under the influence of the “Anti-AFK” effect, you won’t be able to use this potion. Rest assured, if you’ve already consumed the potion and then get the “Anti-AFK” effect, the potion’s duration will be adjusted to ensure you receive its full benefits.

We’re also excited to invite you to our next Meet and Greet with the Devs at Blackthorn’s Castle on TC1, November 13th at 7pm. We look forward to chatting with all of you!

And a special shoutout to our Community Manager, Fenneko! If you cross paths with her, be sure to say hello. She’s been hard at work and is also organizing contests for the remainder of the year.

For upcoming contests, we have:

Halloween House Deco Contest (Winners to be announced on November 7th)
Thanksgiving Storytelling Contest (Submissions from November 2nd 12:01 AM ET to November 10th 11:59 PM ET, winner announced on November 17th)
Christmas Backpack Art Contest (Submissions from December 1st 12:01 AM ET to December 8th 11:59 PM ET, winner announced on December 15th)

Lastly, let’s review the Customer Support actions for October:

5 cases of Solicitation
1 case of Macroing
5 cases of Multiboxing
15 cases of Disruptive Behavior
9 cases of Naming Violation
4 cases of Abuse of Game Mechanics
1 case of Staff Impersonation

See you in Britannia,

Bonnie “Mesanna” Armstrong
Producer

Upcoming Events

Fall & Winter are just around the corner – you know what that means?

Great seasonal events with a little something for all Britannians!

Treasures of the Feudal Lands is now available! Venture to the mighty northlands of Tokuno and battle a wide variety of evil foes as you collect coveted Artifacts of the Shogun! Turn these artifacts in for powerful rewards! Treasures of the Feudal Lands is availble until Wednesday, December 20, 2023 at 11:59 PM ET.

Our next seasonal event will start mid-November with updates to the Huntmaster’s Challenge! Try your hardest to best the biggest and boldest creatures for a chance at some great new rewards from the Skara Brae Ranger’s Guild!

Ultima Online: New Legacy

We want to thank all of the Alpha testers who spent time exploring New Legacy! We are still hard at work building out this new Ultima Online experience and can’t wait to share it with everyone! If you are interested in future testing opportunities, keep an eye on UO.com!

What our testers are saying:
“Quest chains were fun to play, and the community was helpful as it should be”
“Narrative/story, breathes life into the world”
“The narrative direction New Legacy brought in the beginning that feels like it’s reliving aspects of the previous Ultima titles.”
“I really enjoyed the skill up system, not having to grind for days just to get a full point once theskill was higher level.”
“Loved the old school way of playing.”
“The attention paid to the quests. No more “kill 10 mongbats”, but decent, well-thought-outbackstory. Nice work.”

Bugs Update

We recently received a request on the forums for some updates on outstanding bugs – we’ve culminated the list and wanted to share our findings. Thanks forum user ForverFun for culminating the list!

Possible buffer/stack overflow in CC – This has been submitted into our bug tracking system and will be addressed in a future update.
2 bugs with lost artifact drops – This has been submitted into our bug tracking system and will be addressed in a future update.
vrulkax-the-exalted-artificer-deletes-items – The Scholar’s Halo cannot be transmogrified into a Bone Helm due to incompatible medable properties (meditation item v. non-meditate item)
Healthbars not updating – We are aware of this issue and are looking into additional ways to address client performance
Transmogrified items cannot be repaired – This is currently working as intended.
Cannot repair parrot – This is currently working as intended.
epaulette non-repairable – This is currently working as intended.
Enhancing items is a NOP and wastes Forged tool charges – This has been submitted into our bug tracking system and will be addressed in a future update.
Scholars halo issues – The Scholar’s Halo is a cloth item and the resulting Gargish Earrings are not cloth items.
Paralithodes are not working properly – This is a request to change the encounter, while we are not opposed to addressing this there is no current timeline as to when this might occur.
Commanded undead should behave like (tamed) pets that cannot be bonded, rather than being deleted – This is currently working just like the Spellweaving ability Dryad’s Allure. During testing we were unable to lose zombies when traversing the world using the standard pet commands “all follow me” and “all stay”
Commanded undead suffer skill loss on release – This has been submitted into our bug tracking system and will be addressed in a future update.
Rubberbanding and lag on Energy field and wall of stone – This is currently working as intended.
Male wraith form broken in EC – This is currently working as intended.
Entering shadowguard bar room often results in death – We were unable to reproduce this initially, and further investigation is required.
Spoofed spellcasting text – We are evaluating this for future consideration.
Earthquake effect is unbearable – This has been submitted into our bug tracking system and will be addressed in a future update.
Certain mobs paralyze dead players – This has been submitted into our bug tracking system and will be addressed in a future update. All rewards listed in the Slasher of Veils special artifact list were able to be obtained during testing.
Enchant weapon incompatibility – This is currently working as intended.
Netherblast doesn’t take slayer into account – This is considered a field spell and is working as intended.
Jewelry boxes should be capped at 125 items – We are aware of multiple requests for QOL improvements to the Jewelry Box and have added this to the request list.
Server side: Unexpected silent spell casting failures (can ignore spellbook UI time discussion points) – This is currently working as intended.
Mystic AOE spell don’t interact with provoke properly – This has been submitted into our bug tracking system and will be addressed in a future update.
Confusion when running 2 bard masteries – This has been submitted into our bug tracking system and will be addressed in a future update.
Provoke animation continues when it shouldn’t – Once the player has a specific distance from the mob, the effect ends.
Missing support for high resolution monitors – The suggestions in the thread are the best solutions to high resolution monitors currently available. We are evaluating options for future tech improvements.

Customer Service

ACCOUNT RECOVERY VERIFICATION

For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.

If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).

Accounts that have been closed within the last year require the secret word and 2 pieces of information.

Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.

Information used for verification are as follows:

Account name
Email
First and last name
Date of birth
Phone number
Key codes
Payment information (CC)
Date account was open/closed
State/country

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.

• How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/

PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

• To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.

TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonline.com for further investigation and a possible one-time reprieve.

IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.

EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:

1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* – select Orders
3) Select issue*
4) Click on “Select contact option“
5) Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.