最近のできごと
プロデューサーノート
皆さん、こんにちは。
アメリカ国外のプレーヤーが404エラーになるというメールを何通か受け取りました。 EAのサポートチームは、リダイレクトされたページが、日本ローカルのいくつかのページに影響を与え、反応しないことを発見しました。 これは本日中に修正されるはずです。 他に問題が発生した場合は、お知らせください。
また、はっきりさせておきたいことがあります。 何度もGMのページにアクセスすることは、GM キューの乱用とみなされます。そんなことをする必要はありません。イライラするのはわかりますが、同じ人が同じテーマに 100 ページを費やしても意味がありません。それは乱用とみなされ、罰せられることを知ってください。
次回の開発者ミートアンドグリートは、5 月 20 日午後 7 時 (EST) に TC1 で開催されます。それではまたお会いしましょう！
最後に、4 月のカスタマー サポートのアクションを確認してみましょう。
- 勧誘件数 25件
- マクロ処理 19 件
- マルチボクシング 24 件
- 迷惑行為 10 件
- ゲームの仕組みを悪用 4件
- 1 ネーミング違反
- 25 ヘルプキューの悪用
ブリタニアでお会いしましょう
Bonnie “Mesanna” Armstrong
Producer
Publish 117を公開
Publish 117 は、ブリタニアにたくさんのエキサイティングな新しい冒険をもたらしました。長期報奨、新しいブラックマーケットの報酬、そしてShrouded Sails！!以下のビデオですべてのハイライトをチェックしてください!
Ultima Online: New Legacy
アルファ チームとのテストを通じて機能を移行しながら、ウルティマ オンライン: 新しいレガシーエクスペリエンスの作業が続けられます。これまでに多大なフィードバックをいただいており、夏のベータテストには大きな関心を寄せていただいています。興味のある方は、UO.com に注目してベータ テストにサインアップすることをお勧めします。
コミュニティマネージャーコーナー
バグレポート
UO フォーラム経由で報告されたバグの一部:
- ロブスター/カニのスタッキング/カウントの問題 – これは、今後の Publish 117 のアップデートで解決される予定です。
- Storm Lord の Steel は Siege ではブレスされません – これは将来のアップデートで解決される予定です
- 商船からの丸太を木こりの鞄に入れることができない問題 – 再現できない
- Windows 11 で取引ウィンドウがクラッシュする – 再現できない
- Wrait Formでのペーパードールの種族の混乱 – 再現できません
これらの問題を報告または遭遇し、問題を再現するための追加手順がある場合は、お知らせください。おねがいします！
ストリーミング スケジュール
今月、Great LakesシャードとSonomaシャードの EM イベントは twitch 経由でストリーミングされます。これらのイベントの日程についてはフォーラムをチェックしてください。
ハウツー ビデオ
YouTube の CM Fenneko に参加して、有益なハウツー ビデオをご覧ください!
Ultima Online: On the Web
Ultima Online公式フォーラム– ウルティマオンラインの全ての公式情報や最新情報が掲載されています。
Ultima Online の新情報が掲載されて最います。 – https://forum.uo.com
Ultima Online公式 Twitter/X
– Ultima Online ダウンタイムに関する最新情報や、その他プレイヤーにとって重要な情報が掲載されています。
開催中の楽しいイベントのまとめもご覧いただけます！ – https://twitter.com/UOTownCryer
Ultima Online公式 Instagram
– 新コンテンツの写真やディスカッションなど、UOの楽しい情報をお届けします、
Ultima Online 公式インスタグラム – 新コンテンツやディスカッションなど、UOが提供する様々な楽しみの写真をご覧いただけます！-
https://www.instagram.com/uotowncryer/
Ultima Online公式 Facebook – 公式フォーラム以外の 2 番目の主要な情報ハブ
。今後のイベント情報やEMからのリポスト、新旧プレイヤーに向けた魅力的な投稿があります。
新旧プレイヤーのための魅力的な投稿があります – – https://www.facebook.com/UltimaOnline/
Ultima Online公式 YouTube –FennekoがEMイベントやその他のウルティマオンラインのイベントを配信しています。
https://www.youtube.com/@ultimaonlineofficial
Ultima Online Twitch – Fenneko が EM イベントやその他のウルティマ オンライン イベントをストリーミング配信する場所 – https://www.twitch.tv/uofenneko
CM FennekoはTrammel(SiegeとMugenはFel)にあなたのギルドを募集するための家(掲示板)とルーン図書館(Rune book)を持っています！ ブリテンのEMホール（Blackthorns Castleへの橋の南西）の隣に行けば、掲示板やルーン帳にエントリーすることができます！何か質問があれば、CM Fennekoに連絡する手段もあります。
顧客サービス
＊省略
Happening on Live
Producer Notes
Greetings Everyone,
I have received several emails regarding players outside of the US getting 404 Errors. The EA support team has discovered a page that was redirected that affected some local Japan pages to be unresponsive. This should be fixed as of today. If anyone experiences any other problems please let me know.
I also want to make something perfectly clear. If you page in for a GM over and over that is considered abuse of the GM Queue. It is not necessary for you to do that. I understand you are frustrated but it doesn’t help to have 100 pages put in on the same subject by the same person. Know that is considered abuse and will be penalized.
Our next Developers Meet and Greet will be on May 20th @ 7:00pm EST on TC1. See you there!
Finally, let’s review Customer Support actions for April:
- 25 cases of Solicitation
- 19 cases of Macroing
- 24 cases of Multiboxing
- 10 cases of Disruptive Behavior
- 4 case of Abuse of Game Mechanics
- 1 Naming Violation
- 25 Help Queue Abuse
See you in Britannia,
Bonnie “Mesanna” Armstrong
Producer
Publish 117
Publish 117 has brought a plethora of exciting new adventures to Britannia! Vet Rewards, new Black Market Rewards, and Shrouded Sails! Check out all the highlights in the video below!
Ultima Online: New Legacy
Work continues on the Ultima Online: New Legacy experience as we move features through testing with our alpha team. We’ve gotten tremendous feedback so far and great interest in the summer beta test. We encourage those interested to keep an eye on UO.com to sign up for beta testing!
Community Manager Corner
Bug Reports
Some of the bugs that have been reported via the UO Forums:
- Stacking/Count issues with lobster/crabs – this will be resolved in a coming update to Publish 117
- The Storm Lord’s Steel cannot be blessed on Siege – this will be resolved in a future update
- Issue with logs from Merchant Ships unable to be put in the lumberjack’s satchel – unable to repro
- Trade window crashes on Windows 11 – unable to repro
- Paperdoll race confusion in Wrait Form – unable to repro
If you reported and/or encounter these issues and have additional steps to reproduce the issue please let us know! Thank you!
Streaming Schedule
This month EM Events on Great Lakes & Sonoma will be streamed via twitch – check out the forums for the dates of these events!
How to Videos
Join CM Fenneko on YouTube for informative how-to videos!
Ultima Online: On the Web
Ultima Online Official Forum – Our MAIN hub, where you will find all official and up to
date information on everything Ultima Online. – https://forum.uo.com
Ultima Online Official Twitter/X – Where you can find up to date information about any
downtime and other important information to the players. You can also find fun
summaries of events we have going on! – https://twitter.com/UOTownCryer
Ultima Online Official Instagram – Where you will find pictures of all the new content,
discussions and other fun things UO has to offer! –
https://www.instagram.com/uotowncryer/
Ultima Online Official Facebook – Our 2nd main hub of information outside of the
official Forum, this has information on upcoming events, reposts from our EMs as well as
engaging posts for new and old players – https://www.facebook.com/UltimaOnline/
Ultima Online Official YouTube – Where you will find streams of Fenneko’s EM events
and feature upcoming content from Ultima Online –
https://www.youtube.com/@ultimaonlineofficial
Ultima Online Twitch – Where Fenneko streams EM events as well as other Ultima Online events – https://www.twitch.tv/uofenneko
CM Fenneko has a house in Trammel (Fel for Siege and Mugen) for you to submit your Guild for recruiting (Bulletin board) and Rune Libraries (Rune book)! Simply go next door to the EM hall in Britain (South West of the bridge to Blackthorns Castle) to submit your entry to the bulletin board and/or runebook! If you have any questions, you can find a means to contact Fenneko there as well.
Customer Service
ACCOUNT RECOVERY VERIFICATION
For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.
If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).
Accounts that have been closed within the last year require the secret word and 2 pieces of information.
Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.
Information used for verification are as follows:
- Account name
- First and last name
- Date of birth
- Phone number
- Key codes
- Payment information (CC)
- Date account was open/closed
- State/country
ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
• How to create an account or log into my account?
http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
http://uo.com/account-management/
http://uo.com/faq/
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.
• To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonline.com for further investigation and a possible one-time reprieve.
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS
Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.
If you are having issues with your EA Origin purchase, follow this link to resolve the issue.
CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* – select Orders
3) Select issue*
4) Click on “Select contact option“
5) Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.
THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
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