As we look at the viability of drops and rewards from new and existing content, especially as it relates to cosmetics, we have to keep an eye on Blackthorn’s dungeon.  Blackthorn’s dungeon offers some of the most desirable equipment, however the challenge offered by the majority of the dungeon (the non-captain area) promotes unattended gameplay.  This is always something we want to address and are currently brainstorming ways to re-release these items to move away from their availability as the result of unattended gameplay.  We look forward to conversations with the community regarding future changes.

Question & Answer

1.  Can we please revisit the Tokuno Champ spawn and make it fun instead of frustrating to do?

This is something we have in our backlog as something to address for a future publish.

2.  Will we ever hand equippable bottles of ale for role playing purposes?

Yes! We are planning to add a number of new equippables starting with bottles of liquor and moving on to additional cosmetics like instruments, and more!

3.  Where do the 10-14ish mod items have the POSSIBILITY of spawning anymore? OR, as is being bounced around, did y’all make changes to keep anything over 8-9 mods from being available anymore?

Items with 10 – 14 mods are still available on creatures such as Osiredon the Scalis Enforcer and other high end encounters. There is a cap on the total intensity an item can have but there is not a cap on how many mods are selected other then the available intensity to apply them.  New item mods can only be applied if there is available intensity on the item.

4.  What’s the deal with the mysterious fragments being found in Treasure Chests?

They are, in fact, mysterious.

5.  What do I do with all the Fellowship Coins I’m collecting from the Fellowship?

Fellowship Coins will have a more direct use once we get to Forsaken Foes.

Customer Service

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* – select Orders
3)  Select issue*
4)  Click on “Select contact option“
5)  Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.