UO Newsletter #48

プロデューサーノート

UOチームは順調に進んでおり、在宅勤務を続けており、あなたとあなたの家族が安全で元気であることを願っています。 私たちは、ブリタニアに戻ってくるプレイヤーの急増を確認し、多くの古い友人を歓迎するために時間を取りたいと思います! 慣れ親しんだ顔を見たり、新しい仲間を歓迎するのは素晴らしいことです! ブリタニアは長年にわたり私たちの多くの人々の第二の故郷でした。 私たちは私たちとあなたのブリタニアの遺産（伝承）を共有しましょう！ブリタニアで過ごしたあなたのお気に入りのエピソードを共有しましょう

現在、7月にリリース予定のpub109に取り組んでいます。 pub109 のイベント モデレーターに追加される新しいツールのアップグレードについて説明しました。 また、ハロウィーン、23周年など、新しいギフトを準備しています! TCのリリーススケジュールにUO.comをお見逃しなく！皆様のご意見をお待ちしております!

私たちは、公開109をリリースしたら、次のプロジェクへ発進します – 私たちは、あなたがUOストア内に何が登場するか知りたいと思いますし、それを共有することに楽しみにしています。 この大きな発表を楽しみにしてください！

GMはあなたのタクシーとして行動するのは仕事ではありませんのでご了承ください。 例えば、ダンジョンに立ち往生している場合、あなたとあなたの体を安全な場所に移動することはGMの責任ではありません。 私は皆さんが彼らがより差し迫った義務を持っており、これらの要求に対応することが許されないことを理解することを願っています。

この困難な時期に追加活動を皆さんに与えるために、私たちはいくつかの過去のイベントを再訪しました。 これからも新鮮な状態を保つために、Treasures of Tokunoを中止し、20th Anniversary Invasionを復活させます。 この移行は 2020 年 5 月 12 日に行われます。Treasures of Tokuno のMAFは禅都にある鹿苑館のイハラソコ（言い回しは違うけど、今まで通りの場所で）での交換は可能です。

最後に、私たちはアビスの抽選住宅地を見直すことをお知らせしたいと思います。 最初の抽選のNapa Valleyシャードで当選したCarisseさんを祝福します! 私たちは引き続き、これらの家の状況を見直し続けるので、マラスに設置される抽選用の石をみてください。次回の抽選はCatskillsのガーゴイル側となります。がんばって！

5月と6月の、Dev Meetand Greetsは以下のとおりです。

Monday May  11th Oceania @ 8 pm ET
Monday June 1st  Catskills @ 7 pm ET

3 月中に禁止または停止されたアカウントに対して実行されたアクションは次のとおりです。

33 – マクロ
2 – 勧誘
2 – マルチボクシング
1 – 迷惑な行動
2 – ネーミング違反
1 – ハラスメント
6 – ゲームシステムの悪用
1 – スタッフのなりすまし
41 – サードパーティプログラム

ブリタニアでお会いしましょう。
ボニー “メザンナ” アームストロング
プロデューサー

暗闇の中で – Walk through Shadows

質問と回答

1. パーティが分割されなるように、新しいEMテレポーター機能を調整できますか?

はい、私たちは、当事者がテレポーターにアクセスするときに同じ場所にテレポートするように、発行109でこのツールの機能を調整します。

2. ウルティマストアにワインラックはいつ登場しますか?

ウルティマストアに次回追加アイテムは、螺旋階段です!ワインラックはその数週間後に予定しています。

3. CC（クラッシッククライアント）でガーゴイル飛行経路が機能していない問題があります。

私たちは問題を調査しており、できるだけ早く解決します

4. クラッシッククライアントで敵対ターゲットのターゲティングに問題があります。これは対処できますか?

私たちは問題を調査中であり、できるだけ早くそれを解決します。

5. 復帰プレイヤーが新しい情報を見つけることが難しい場合もありますが、どこを見ればいいですか?

ブリタニアへの復帰に役立つリソースが多数用意されています。 wiki、特にプレイヤーを返すA Summary for Returning Players. をチェックできます。 また、あなたが逃したかもしれないコンテンツに追いつくためのクエストはゲーム内のタウンクライヤーを訪問するとよいでしょう。 あなたの最善の策は、常にシャードコミュニティにアクセスすることです。 – Ultima Onlineの素晴らしい点の1つは、常にあなたを案内する友人の素晴らしいコミュニティです!

UO Newsletter #48

Producer Notes

Bonnie “Mesanna” Armstrong
Producer

Walk Through Shadows

By EM Malachi

The air was warm, and Shamino’s beloved beckoned him to step onto the balcony. The ranger king looked around the castle chamber, but could not remember how he had gotten there. 

Though he felt drawn to the light, Shamino turned back to the papers and responsibilities in front of him. Instead of the castle steward, a man in a robe of stars sat across the table. Even with the sunlight shining upon him, the being cast no shadow. The Time Lord smiled. “Shall we discuss what happens now?”

“What is this?”

“You have a choice that most who cross into the Well of Souls do not. You may continue to serve the people of Britannia or pass on to what comes next.”

“And what comes next?”

“The great mystery. Even my people do not know.”

Shamino looked over his shoulder at the light. The spirit of his dear Beatrix gave him a sad, sweet smile as she faded away. Even if he had been ready, Shamino could not abandon his friends, not when he had heard the voice of the evil that was coming. “I will stay and fight.”

Hawkwind nodded. “It will not be easy. Jack may have been a pawn, but the damage he caused was very real.” Shamino saw images of the necromancer animating his headless body and sending the wraith against Britannia. He saw the burning of the Screaming Fleet, as flame and ocean consumed his former flesh. 

Hawkwind continued. “But you have already done much.” The ranger saw himself working side-by-side with Julia, as he helped the long-departed ghost remember enough to continue her work. The secrets of the shrines would enter the dreams of those who could restore them.

“Still the path before you is dangerous. Much evil will happen.” Time swirled around Shamino, showing him possible futures: an army in gleaming armor covered in innocent blood, darkness stretching from the void like a great hand, and his Skara Brae in ruins. 

Hawkwind continued, “There is hope.” The images changed: a chain of people passing buckets to douse fires in Britain, human and gargoyle leaders marshaling a united army, and Shamino’s friends each fighting the growing evil in their own way. 

As the images faded, Shamino spoke, “I will help them through this.”

“The ranger has many enemies. Liches from the previous age still curse your name in their tombs and abattoirs. The coming darkness knows to hate you. And you will be without form or substance.”

“My body is completely destroyed?”

“Yes, but your spirit is not. And that changes everything.”

Question & Answer

1. Can you adjust the new EM teleporter functionality so that parties don’t get split up?

Yes, we will be adjusting the functionality of this tool in Publish 109 so parties will teleport to the same location when accessing the teleporter.

2.  When is the wine rack coming to the Ultima Store?

The next item coming to the Ultima Store is the spiral staircase, followed in a few weeks by the wine rack!

3.  Can you fix the gargoyle flightpath in the CC?

We are investigating the issue and will resolve it as soon as possible

4.  There is an issue with classic client targeting of next hostile, can this be addressed?

We are investigating the issue and will resolve it as soon as possible.  

5.  Sometimes it is difficult to find information about what’s new as a returning player, where should I look?

There are a number of resources available to help you on your return to Britannia!  You can check out the wiki, especially A Summary for Returning Players.  You can also visit the in-game Town Criers to embark on a number of quests to catch up on content you may have missed!  Your best bet is always to reach out to the shard community – one of the great things about Ultima Online is our amazing community of friends that are always willing to show you around!

Customer Service

ACCOUNT RECOVERY VERIFICATION

For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.

If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).

Accounts that have been closed within the last year require the secret word and 2 pieces of information.

Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 4 pieces of information are required.

Information used for verification are as follows:

• Account name
• Email
• First and last name
• Date of birth
• Phone number
• Key codes
• Payment information (CC)
• Date account was open/closed
• State/country

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN – ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* – select Orders
3)  Select issue*
4)  Click on “Select contact option“
5)  Sign in with your EA Account or click on “Get help from an advisor without logging in.” if you’re having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.